Fraudulent Emails for Practitioners

The Florida Department of Health, Division of Medical Quality Assurance, is advising Florida health care practitioners of a fraudulent email and phishing attempt targeting Florida nurses.

Scammers are impersonating the Department and claiming to provide licensees with important information regarding required background screenings for licensure renewal.

Official communications from the Department will originate from the @flhealthsource.gov domain. Licensees can identify fraudulent emails by noting that the sender’s domain differs from @flhealthsource.gov. If you receive a suspicious email, do not click on any links.

If you have received a fraudulent email, please report the incident to the Attorney General’s Office at Fraud-Report.MQA.FLHealthSource.gov/.

The MQA FY 2024-25 Quarter Four Performance Report is Out!

The Florida Department of Health’s Division of Medical Quality Assurance (MQA) is proud to announce the release of the FY 2024-25 Quarterly Performance Report for Quarter Four, covering MQA’s key trends in licensing, enforcement, and information, along with insights into MQA’s financials, during April 1 through June 30, 2025.

Required under sections 456.005 and 456.025(9), Florida Statutes, quarterly performance reports provide MQA staff, decision-makers, board and council members, consumers, and other stakeholders with quarterly snapshots of key performance statistics, such as licensure, enforcement, and financial information. The report also features accomplishments and activities happening around MQA, including HB 975 Cleared to Care campaign, MQA’s Virtual Agent, ELI, unlicensed activity outreach activities, and more. Your feedback is important to us. If you have any questions or suggestions about this report, please let us know by completing this short MQA readership survey.

Learn How to Report a Scam

Florida health care practitioners experience fraudulent emails and phone calls by scammers impersonating the Department of Health or Division of Medical Quality Assurance (MQA). These scams leverage information about the licensure and enforcement processes to attempt to steal your personal or financial information. Please report these scams by completing a Fraud Report Form.

What You Need to Know:

Common Tactic :

  •  Emails or texts with links to file shares or login pages designed to steal your credentials.
  •  Fake emails from “MQA Online Services,” or asking you to verify or update personal information.
  •  Spoofed websites or messages that closely mimic official MQA/Department communications.
  •  Phone calls from imposters claiming to be investigators with fake badge numbers or case IDs.
  •  Threats of immediate license suspension to create panic and urgency.
  •  Look-alike email addresses, like flheallth.gov or fl-health.org.
  •  Malware attachments disguised as forms or case documents.
  •  Payment demands via gift cards, Venmo, wire transfers, or crypto.

Protect Yourself By :

  •  Ask yourself: Why would I need my password to access someone else’s file share? Do not enter credentials on unknown pages.
  •  Watch for inconsistent capitalization, vague language, poor grammar, or missing contact information – all red flags.
  •  Always verify the sender’s email domain. Official emails will come from @flhealth.gov.
  •  Never provide personal or banking information over the phone. Hang up and contact MQA directly to confirm.
  •  MQA does not send suspension notices via phone or email. Be cautious of urgent demands to “act immediately.”
  •  Double-check domains, letter by letter. When in doubt, call MQA directly using verified contact information.
  •  Do not open attachments from unknown sources. Official MQA emails include clear context, contact information, and official email signatures.
  •  MQA will never ask for payment via untraceable methods. Only pay through secure, verified channels.

 

What to Do If You Suspect a Scam:

If you have accidentally entered your credentials into any prompt or website that seems suspicious, or if you have been contacted by a suspicious caller or email, change your password immediately, gather the following information about the incident, and report it by completing the Fraud Report Form.

  • A description of the scam and how you were contacted.
  • Screenshots of the phone call (with the timestamp and number).
  • Photos of any documents or emails received (including the sender’s email or fax number).
  • A copy of the envelope or bank charges, if applicable.

If you believe your MQA Online Services account was compromised, you can request your account be reset by contacting the Customer Contact Center at (850) 488-0595.

Coming Soon: Multi-Factor Authentication

To better protect your MQA Online Services account, MQA is launching multi-factor authentication (MFA) later this year. MFA adds an extra layer of security – requiring you to confirm your identity using something you know (like a password) and something you have (like a mobile device or fingerprint). Stay tuned for more updates on this important security upgrade.

Thank you for helping us protect the integrity of Florida’s health care workforce.

Sincerely,

Division of Medical Quality Assurance

Florida Department of Health

The Third Quarter Performance Report is Out!

As required by Section 456.026(9), Florida Statutes, the Florida Department of Health’s Division of Medical Quality Assurance (MQA) provides boards, councils, and other stakeholders with a quarterly update on its licensure, enforcement, and information trends, as well as insights into MQA’s financials. The Quarterly Performance Report for FY 2024-25 Quarter Three is available on MQA’s Reports and Publications webpage. Boards are encouraged to leverage the report information to manage their operations, understand their performance, and make informed decisions related to licensing and regulation. If you have any questions or suggestions about this report, please let us know through completing this short survey.

The MQA FY 2024-2025 Quarter Two Performance Report is Out!

The Division of Medical Quality Assurance is proud to announce the release of the FY 24-25 Quarterly Performance Report for Quarter Two, covering the Florida Department of Health, Division of Medical Quality Assurance’s (MQA’s) key trends in licensing, enforcement, and information, along with insights into MQA’s financials, during October 1 through Dec. 31, 2024. This comprehensive report, required by Section 456.026 (9), Florida Statutes, includes trend analyses and information tables on MQA’s three key processes of enforcement, licensing, and information, as well as current and projected cash balances and adequacy of fees.

Your feedback is important to us. If you have any questions or suggestions about this report, please let us know through this short survey.

The MQA’s FY 2024-2025 Quarter One Performance Report is Out!

The Division of Medical Quality Assurance is proud to announce the release of the FY 24-25 Quarterly Performance Report for Quarter One, covering the Florida Department of Health, Division of Medical Quality Assurance’s (MQA’s) key trends in licensing, enforcement, and information, along with insights into MQA’s financials, during July 1 through Sept. 30, 2024. This comprehensive report, required by Section 456.026 (9), Florida Statutes, includes trend analyses and information tables on MQA’s three key processes of enforcement, licensing, and information, as well as current and projected cash balances and adequacy of fees.

Your feedback is important to us. If you have any questions or suggestions about this report, please let us know through this short survey.

Honoring Service Beyond the Uniform

The 2024 Florida Veteran Health Heroes publication is now available online. Often considered “MQA’s heart piece,” this report is a tribute from the Department to the veterans, active-duty military members, and spouses who double as first responders, physical therapists, nurses, lab technicians, psychologists, dentists, and more. We call them Veteran Health Heroes; despite taking off their uniforms, they have never stopped serving.

This is the first year this report is required by statute, which means an accompanying data tables report featuring newly captured military licensure statistics is published, too. Check out the reports on the MQA Reports and Publications webpage to read more about the evolution of military licensure pathways for health care practitioners, the impact MQA has made in streamlining licensure for those who have sacrificed the most, and who the Department’s 2024 Veteran Health Heroes are.

As always, drop us your feedback after reading the reports through this short survey or reach out with any questions.

The MQA FY 23-24 Annual Report and Long-Range Plan is Here!

Explore the Florida Department of Health, Division of Medical Quality Assurance’s (MQA’s) commitment to health care quality and safety in Florida. This comprehensive report, required by Section 456.026, Florida Statutes, gives health care partners and stakeholders an in-depth look at MQA’s regulatory efficiency and impact. Discover key trends in licensing, enforcement, and information, along with insights into MQA’s financials.

Check out the report on the MQA Reports and Publications page to see how MQA is advancing its mission to make Florida the healthiest state in the nation. We value your input—share your feedback in the MQA readership survey!