FAQ: I HAVE RECEIVED A DEFICIENCY LETTER REGARDING MY FINGERPRINTS. WHAT SHOULD I DO?

Published on April 11, 2025

There are several reasons you might receive a deficiency letter. Some of the common reasons and associated actions you should take include:

  • Your fingerprints were not received prior to the letter being mailed. In this case you will need to contact your Livescan service provider to determine if they have submitted the prints to FDLE for processing. You can check the status of this transaction with the Florida Department of Law Enforcement by entering your TCN here: cchinet.fdle.state.fl.us/search/app/tcnlookup?3
  • You did not get fingerprinted by a FDLE approved and Clearinghouse compliant Livescan service provider or vendor. Check the list on this website under the Locate a Provider tab to see if your service provider is on it. If not, you will need to choose another provider from this list.
  • Your fingerprints were not accepted by the Clearinghouse because of missing information, such as the required social security number or individual taxpayer identification number (ITIN) or other important information. If this is the case, you will need to contact the Agency for Health Care Administration at BGScreen@ahca.myflorida.com or the Florida Department of Law Enforcement at ApplicantChecks@fdle.state.fl.us to determine the exact cause for the delay and how you should proceed.*

This is often resolved by submitting your TCN, a copy of your Social Security Card, and a photo ID to AHCA at BGScreen@ahca.myflorida.com. They will add the missing information to your screening and make it viewable to DOH.