1.2 Department of Health Organizational Chart Division of Medical Quality Assurance Organizational Chart Department of Health Organizational Chart 1.3 Division of Medical Quality Assurance The Department of Health’s Division of Medical Quality Assurance (MQA) plans, develops and coordinates regulatory programs and services for health care professions and facilities under its purview. MQA is divided into three bureaus: n The Bureau of Health Care Practitioner Regulation is responsible for the licensure of health care practitioners and consists of eight board offices that work with 22 regulatory boards and four councils, implementing laws and rules into policy and procedure and advising on budget matters. Applications for licensure are reviewed, disciplinary hearings are conducted, and rules are promulgated in partnerships with the boards and councils. The bureau is also home to the Office of Veteran Licensure Services which provides licensure support services to military members, veterans and their families. n The Bureau of Operations is responsible for supporting the boards through contracts for testing services and impaired practitioner programs, maintenance of the licensure and enforcement data system, management of website and electronic communications, support of the ELI virtual agent, and support of the customer contact center for all health care practitioners and facilities. The procurement of meeting locations and spaces and processing of travel reimbursements for board members is another large responsibility of this bureau. This bureau also houses the licensure services teams, who handle the majority of renewals for all professions and license verification requests, as well as the clerk team that manages filing of final orders and reporting of disciplinary records to national databases and compact associations. n The Bureau of Enforcement provides for the initial intake of complaints; conducts an analysis of complaints to determine legal sufficiency; investigates legally sufficient complaints; conducts inspections of facilities; monitors probation, payment of fines and costs, completion of continuing education and other discipline. 1.4 Funding The Division of Medical Quality Assurance (MQA) is responsible for management of the MQA Trust Fund. The legislature authorizes MQA, through the General Appropriations Act, to expend funds from the MQA Trust Fund to perform regulatory activities as authorized under Chapter 456 Florida Statutes. Funds credited to the MQA Trust Fund consist of fees, fines and costs assessed and collected from licensees and licensure applicants. Licensure renewal fees are the greatest source of funding and include a $5 fee to regulate unlicensed activity. MQA also receives pass-through Federal Funds for the maintenance of the Certified Nursing Assistant Registry. MQA receives no General Revenues to support regulatory activities. MQA is required to maintain a separate account for each regulated profession. Unlicensed activity funds (revenues and expenditures) are accounted for separately from licensed activity funds within each profession account. MQA is required to provide each board a report of revenues and expenditures, for both licensed and unlicensed activities, related to the operation of the profession and a condensed financial report quarterly and assess adequacy of fees. Revised 12/5/2024 - New Board Members Handbook 5
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