New Board Members Handbook

16 New Board Members Handbook Examples of complaints investigated n Practicing below minimum standards or negligence; malpractice o Examples: Wrong site surgery, diagnosis or treatment not meeting minimum standard of care n Impairment from drugs, alcohol, physical or mental medical condition, etc. o Examples: Termination from IPN/PRN, exhibiting impaired behavior on the job, positive drug screen n Diversion of drugs o Examples: Taking drugs meant for patients, falsifying drug records n Unlicensed activity n Advertising violation o Examples: Failure to use disclaimer when advertising free or discounted services n Sexual misconduct with a patient n Misfiled/mislabeled prescription n Failure to release patient records Examples of complaints not investigated n Fee disputes (broken or missed appointments o Examples: Fees charged for no-show appointments, charging for services not covered by insurance, charging amounts patient thinks are too much n Billing disputes o Examples: Not billing insurance, charging amounts patient thinks are too much n Personality conflicts, bedside manner or rudeness of practitioner o Examples: Discharging a patient from the practice, using offensive terms or language, not complying with patient demands, failure to return telephone calls to patient or patient’s family Compliance monitoring Analyze all Final Orders, enter terms and update license status in LEIDS (Licensing & Enforcement Information Database System). Monitor compliance with all Final Orders of the Boards (all disciplinary orders, disciplinary and non- disciplinary citations). Issue Disciplinary Enforcement Requests to ISU for probationers. Refer past-due accounts for collections. Refer violations of Final Orders to CSU to initiate a new complaint. 4.2 The Disciplinary Process Emergency Suspension/Restriction Preliminary materials in Priority 1 and 2 cases are transmitted to EAU at the same time they are transmitted to the field for investigation. They are assigned to an attorney for immediate evaluation to determine whether there is enough evidence to warrant an Order Compelling Examination or Emergency Suspension Order/Emergency Restriction Order prior to the official completion of the investigation. An OCE is an order that requires the licensee to submit to an evaluation to determine whether the licensee is safe to practice. ESOs/EROs are issued to either suspend or restrict the licensees practice because the licensee is unsafe to practice. OCE’s, ESO’s and ERO’s are drafted by the assigned attorney and signed by the State Surgeon General. The Probable Cause Panel is not involved in the process. Priority 1 and 2 Cases consists of cases involving arrests with underlying allegations that are related to overprescribing, inappropriate prescribing, or inappropriate dispensing/compounding; sexual assault or sexual battery on a patient;