New Board Members Handbook

New Board Members Handbook 15 Deciding Complaint Priorirty Priority 1: n Over-prescribing n Practice related arrests n Sexual assault/sexual misconduct n Assault/battery on a patient n Impairment in a practice setting n Substandard care leading to serious patient injury or death n High media attention n Practicing on a suspended license Priority 2: n Malpractice involving multiple patients n Impairment, including IPN/PRN referrals n Fraud n Convictions with underlying facts relating to practice or ability to practice Priority 3: n Student loan defaults n Pre-employment and for-cause positive drug screens n Statutorily defined felony convictions Legal requirements of a complaint n In writing n Signed by the complainant n Legally sufficient (The complaint alleges facts that are a possible violation of Chapter 456, the professional practice act, or any department or board rule.) CSU may require supporting information or documentation to determine legal sufficiency Special Requirements n State Prisoners o Prisoner must exhaust DOC administrative remedies n Anonymous Complaints (only in special cases) o Unlicensed Activity o Alleged violation is substantial o We believe the allegations are true and have an avenue to develop it further. n Unlicensed Activity o Complaints may be taken over the telephone What can happen to a Complaint? Open for investigation. n Alternative Dispute Resolution o Resolve minor complaints with no patient harm as efficiently as possible and without public discipline on a license. o Mediation, Notice of Non-Compliance, or Citation as authorized by rule in Florida Administrative Code. n Desk Investigation - Handled in Tallahassee (convictions, advertising, profiling, out of state discipline). n Field Investigation - sent to one of 10 Field Offices for more thorough Investigation. Ask for additional information. Closed as not legally sufficient.