Revised 12/5/2024 - New Board Members Handbook 15 Complaint Priorities n Priority 1, 2 or 3: CSU must analyze complaint and initiate investigation, closure, or request additional information within 24 hours. n Priority 4 or 5: CSU must analyze complaint and initiate investigation, closure or request of additional information within 8 days Priority Investigation Timeframe Used to seek Emergency Suspension Orders through our Emergency Action Unit (EAU). n Priority 1 Investigations: CSU/ISU must complete analysis and investigation within 7 days. n Priority 2 or 3 Investigations: CSU/ISU must complete analysis and investigation within 14 days. n Priority 4 or 5 Investigations: CSU/ISU must complete investigation within 90 days. Legal requirements of a complaint n In writing and signed by the complainant whether entered in the online portal or on the paper form. n Legally sufficient (The complaint alleges facts that are a possible violation of Chapter 456 Florida Statutes, the professional practice act, or any department or board rule.) CSU may require supporting information or documentation to determine legal sufficiency What can happen to a Complaint? Open for investigation. n Alternative Dispute Resolution o Resolve minor complaints with no patient harm as efficiently as possible and without public discipline on a license. o Mediation, Notice of Non-Compliance, or Citation as authorized by rule in Florida Administrative Code. n Desk Investigation - Handled in Tallahassee (convictions, advertising, profiling, out of state discipline). n Field Investigation - sent to one of 11 Field Offices for more thorough Investigation. Ask for additional information. Closed as not legally sufficient. Examples of complaints investigated n Practicing below minimum standards or negligence; malpractice o Examples: Wrong site surgery, diagnosis or treatment not meeting minimum standard of care n Impairment from drugs, alcohol, physical or mental medical condition, etc. o Examples: Termination from IPN/PRN, exhibiting impaired behavior on the job, positive drug screen n Diversion of drugs o Examples: Taking drugs meant for patients, falsifying drug records n Unlicensed activity n Advertising violation o Examples: Failure to use disclaimer when advertising free or discounted services n Sexual misconduct with a patient n Misfiled/mislabeled prescription n Failure to release patient records n Failed inspections n Crimes related to the practice
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