New Board Members Handbook

New Board Members Handbook 13 4.1 The Investigative Process Investigative Authority Section 456.073, Florida Statutes (F.S.), defines the enforcement process for healthcare practitioner regulation. n Practice Acts for Each Profession n Title 64B, Florida Administrative Code Investigators are familiar with, and regularly cite statutes 456, 457, 458, 459, 460, 461, 462(now defunct), 463, 464, 465, 466, 467, 468 Part I, II, III, IV, V, X, XIII, XIV, 893 (criminal), as well as the Administrative Rules associated with each profession. Consumer Services Unit CSU - Central intake unit for all complaints for the state, including unlicensed activity. CSU serves as a mini-call center and a one-stop shop, with typical calls being: n How do I file a complaint? n Can a doctor do ... (something)? n How do I request my records? As a one-stop shop MQA investigators have helped people connect with the correct agencies for child support, septic tanks, out of state, rave parties with body suspension, abandoned hazardous material and more. We do NOT intervene in health care treatment. Those issues are referred to DCF, DOEA, local law enforcement, and civil attorneys. CSU analyzes all complaints to determine legal sufficiency and may request additional information and documentation. A complaint is legally sufficient if it alleges facts that would constitute a violation of Chapter 456, any of the professional practice acts, or any department or board rule. The department may require supporting information or documentation to determine legal sufficiency. Investigative Services Unit The Investigative Services Unit (ISU) conducts interviews, collects documents and evidence, prepares investigative reports for the Prosecution Services Unit and serves subpoenas and official orders of the department. n Cases are assigned to ISU field investigators, based on their experience and knowledge n All cases are continuously monitored to determine if there is risk of harm to the public and if so, a request is made to upgrade to a priority investigation. 4. Enforcement 4.1 Investigation Process 4.2 Disciplinary Process 4.3 Unlicensed Activity 4.4 Enforcement Process