Other Payer

If you are paying the health care licensure fees on behalf of one or more health care applicants or professionals, you are considered an “other payer.” Whether preparing for an upcoming licensure renewal or managing payments throughout the year, authorized agencies and organization can use an Other Payer account to submit bulk payment by maintaining a payer roster in MQA Online Services. Use the options below to learn how to create, activate, and/or manage an Other Payer account.

I already have an account

If your Other Payer account was approved before October 7, 2021, log in through the Business Establishment/School using your User ID and Password.

Once signed in, select Other Payer Invoicing under Additional Activities.

After receiving your Other Payer approval letter:

  1. Click Account Login at the top right of FLHealthSource.gov.
  2. Use Other Users Login Options, select Business Establishment/School.
  3. Select Create a New Account.
  4. Complete registration.
  5. Check your email for your temporary password provided by MQAOperations@FLHealth.gov.
  6. Sign in and create your permanent password.
  7. Link your Other Payer account using the organization name and individual organization number, as included in the approval letter, and your Federal Employer Identification Number (FEIN).
I’m new to Other Payer

Submit the following via email. After your request is approved, you’ll receive instructions to create your MQA Online Services account. Registration is a one-time process that typically takes 5 minutes.

  • A letter on your organization’s letterhead addressed to the Florida Department of Health’s Division of Medical Quality Assurance.
  • Contact person’s name, phone number, email address, and mailing address.
  • Federal Employer Identification Number (FEIN) or Tax Identification Number (TIN).
  • The profession(s) the account will support and whether payments are for initial licensure, renewal, or reinstatement.

Need help?

Email or call the Customer Contact Center between 8 a.m.-6 p.m. (EST) Mondays through Friday at 850-488-0595.