FAQ: WHAT QUESTIONS SHOULD YOU ASK THE LIVESCAN PROVIDER YOU CHOOSE?

Published on April 9, 2025

Make sure to confirm the following information with the Livescan provider BEFORE you visit the location or set up your appointment.
  1. Are they able to submit your fingerprints electronically to the Florida Department of Law Enforcement?
  2. Are they able to submit a photograph electronically with your fingerprint submission?
  3. Confirm that they are not using Livescan machines with Windows XP*.
    • a. If the service provider does not know, they should reach out to their vendor from whom they purchased/leased their machine.
*Windows XP is not compatible with the Florida Clearinghouse system, therefore if you use a provider that is running Windows XP, you will NOT be entered into the Clearinghouse for our agency to view your results. This may result in having to complete a new screening.