FAQ: WHAT KIND OF ASSISTANCE CAN THE DOH PROVIDE IF I HAVE PROBLEMS WITH A LIVESCAN SERVICE PROVIDER OR VENDOR?

Published on April 11, 2025

The Department of Health does not regulate Livescan Service Providers. As an applicant, you have the choice to select any provider on the Livescan Service Provider list and will be fully responsible for following up with your provider to ensure that they timely submit your prints, electronically to the Florida Department of Law Enforcement. We suggest that you ask the service provider for a receipt showing payment date, TCN, TCR and other pertinent information in case you need to go back to them for assistance .