Not yet, the department is currently onboarding ELI for each board website. Please check back later to see if ELI is your new employee.
Archives: FAQ
What if ELI can’t answer my question?
ELI will transfer you to a live agent within the department, unless after core business hours of 8-6pm est. ELI will then learn from your questions so in the future, he will be able to answer them and not have to transfer you to a live agent.
What does ELI do?
ELI is designed to answer commonly asked questions from our customers. ELI has studied the website, past calls, and past emails to determine which questions customers frequently ask.
When can I chat?
ELI is available 24/7/365. ELI is here to help during and after traditional business hours. Many of our customers work long shifts and still need to contact the department, ELI is here to help during any time of the day.
IF I PREVIOUSLY SUBMITTED MY CRIMINAL HISTORY DOCUMENTS FOR LICENSURE, DO I NEED TO SEND THEM AGAIN FOR AN EXEMPTION APPLICATION?
Depending on how long it has been since you were initially licensed, your documents may no longer be on file. Please submit all documents requested as part of the exemption application to eliminate your application from being deficient.
WHAT DOCUMENTS DO I NEED TO SEND IN? DO THEY HAVE TO BE CERTIFIED?
No. Documents do not need to be certified; however, you will need to submit the following documentation:
- AHCA’s letter of Disqualification – You must submit your letter of disqualification from AHCA.
- Court Sentencing/Disposition(s) – Actual documentation from the County Clerk of Courts in the jurisdiction (state/county) in which the offense(s) occurred, including disposition/final outcome. You may be able to obtain this online through the Clerk of Court website. Note: Have all alias/maiden names included in the search.
- Arrest Report(s) – A copy of the arrest report for each offense. If you are unable to obtain a copy from the Clerk of Court, you can request a copy from the arresting agency.
- Probation/Parole or PTI Letter(s) – You must submit proof of completion of all court ordered probation/parole or PTI (Pre-trial Intervention). This documentation must be issued by the probation office and must include the start date and termination date of your probation or supervised release.
- Receipt of Payment – Proof that all fee, fine, funds, lien, civil judgment, application, cost of prosecution, trust, or restitution as part of the judgment and sentence for any disqualifying felony or misdemeanor are paid in full.
- Proof of Rehabilitation – You must submit proof of rehabilitation which may include letters from employer’s records of successful participation in a rehabilitation program(s), further education or training, special awards or recognition, or documentation that indicates you are not a danger to the safety or well-being of others.
- Recommendation Letters – You must submit three (3) current (written within the last year) letters of professional recommendation on official letterhead from employers, nursing program administrators, nursing instructors, health professionals, professional counselors, support group sponsors, parole or probation officers, or other individuals in positions of authority who are familiar with your past and present character.
HOW CAN I VERIFY IF MY FINGERPRINTS ON FILE ARE GOOD TO USE FOR MY EXEMPTION APPLICATION?
Please send this request with your license number and full name via email to mqa.backgroundscreen@flhealth.gov. Allow 24-48 business hours for a response.
WHAT IS A RESUBMISSION?
A resubmission is like a new screening, but the applicant does not have to go to a LiveScan vendor to have their prints taken. The resubmission uses the person’s retained prints and resubmits them to obtain a new, up-to-date criminal history report. This provides a cost savings for applicants in the Clearinghouse that have had a lapse in employment greater than 90 days.
Resubmissions are initiated through AHCA’s Background Screening website by an AHCA, Medicaid, or Managed Care provider.
DO I NEED TO HAVE A NEW BACKGROUND CHECK DONE?
Your LiveScan results must have been completed within the last 90 days from receiving the exemption application.
If you have already completed a Level II screening with AHCA within the last 90 days, you are not required to complete LiveScan fingerprints.
Note: In the event we cannot verify your screening with AHCA, you may be required to complete the LiveScan fingerprint requirement again.
ARE EXEMPTIONS TRANSFERABLE BETWEEN LICENSES?
No.
For example: If you hold a Nursing and Massage Therapist license you will have to request an exemption for each license.