FAQ: I RECEIVED A LETTER THAT MY PRINTS WERE REJECTED/ILLEGIBLE. WHAT DO I NEED TO DO NOW?

Published on April 11, 2025

If it is determined by the Federal Bureau of Investigation (FBI) that your prints were not legible, the Department will send you a letter asking you to return to the same service provider who did your initial prints and schedule a re-roll of your prints.

You will be required to bring the Department’s notification letter with you as information such as the TCN (Transaction Control Number) and TCR (Transaction Control Reference) must be identified and used at the time of the resubmission. After your first rejection, you have 180 days to get them redone without being charged the FBI fee. After this time, you will be responsible for any costs associated with the re-roll of your fingerprints.